Web Service Errors
When the execution of web services triggers an error in FlexNet Manager Suite, the SAP Admin module displays a standard SAP message.
Some of the standard SAP error messages are truncated and provide limited detail. The following table lists some of these standard SAP messages, along with possible causes and resolution suggestions. (Messages in the table are written in the way that they are displayed in the SAP Admin module.)
| SAP Message | Possible Causes | Possible Solution\(s\) |
|---|---|---|
| `SOAP:1.023 SRT: Processing error in Internet Commu` `Message no. /LICMAN/ MS_GLOBAL000` | The FlexNet Manager Suite server is not available \(for example, because it is not installed, not running, or experiencing network problems\). | Ensure that the FlexNet Manager Suite server is available. |
| `GET_BUSINESS_SYSTEM_ERROR` `An error occurred when d` `Message no. /LICMAN/ MS_GLOBAL000` | There is no logical port configured in SOAMANAGER, or the logical port is not set as the default port. | Ensure that the logical port is properly configured in SOAMANAGER, and that the logical port is set as the default port. |
| `SoapFaultCode:1` `Message no. /LICMAN/ MS_GLOBAL000` | The logical port is not correctly configured in SOAMANAGER. This could be caused by one of the following: - The option **Suppress ID Transfer** was not selected on the Messaging tab. - A SOAP action is missing on the Operation specific tab. - A SOAP action is not spelled correctly. | Ensure that the logical port has been configured correctly. |
| For information on any other SoapFaultCode message that is displayed in the SAP Admin module, contact Flexera technical support. |
**Parent topic:**Troubleshooting