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Configuring ServiceNow for Import

FlexNet Manager Suite ()

Continue the following while still (or again) logged into ServiceNow with administrator privileges.

  1. To configure imports into ServiceNow:

  2. Go to Flexera Integration > Generate Token.

  3. From the account details you created earlier (see Creating a ServiceNow Integration User), insert the user ID in the Username field and supply the Password, and click Generate OAuth Token.

    A long Refresh Token appears at the top of the page.

  4. Copy this Refresh Token value, and transfer to the web interface of FlexNet Manager Suite.

  5. When doing Installed Application data export, data is automatically imported to SAM tables.

  6. Change the account used for processing the import in ServiceNow. To do this:

    1. Go to Flexera Integration > Advanced > Scheduled Data Imports.

      The Scheduled Data Imports list appears.

    2. Click FNMS Import Schedule.

      Note: Flexera Schedule Import is currently only used by Flexera Data Platform. FlexNet Manager Suite users should select FNMS Import Schedule.

    3. Change the Run as user to the integration user. (This is the user ID that you created earlier (see Creating a ServiceNow Integration User).

    4. Click Update.

2025 R1.1

Parent topic:Setting Up Data Flows from IT Asset ManagementFlexNet Manager Suite to ServiceNow